SupportBessemer Venture Partners, Kleiner Perkins, Social Capital

Intercom

AI-first customer service platform — the autonomous support department for zero-human companies.

Intercom's AI-first platform allows zero-human companies to deploy bots that handle the majority of customer inquiries autonomously, ensuring 24/7 support. For autonomous entities, Intercom acts as an autonomous support team, resolving issues and engaging with users through a single programmable interface.

Use Cases

  • Autonomous Customer Support
  • AI-Powered Issue Resolution
  • User Engagement & Retention
  • Support Workflow Automation

Key Features

AI-First Support

Deploy AI bots that handle the majority of customer inquiries autonomously.

Multi-Channel Engagement

Engage with users across chat, email, and other channels via API.

Workflow Automation

Programmatic design of support workflows and automation.

Real-Time Analytics

Instant visibility into support performance with real-time analytics.

Integrations

StripeSalesforceSlackHubSpot