Privacy Policy

Scope

This Privacy Policy explains how ZHC Institute collects, uses, and shares information when you visit zhcinstitute.com, create an account, connect a wallet, apply for services, purchase memberships, or otherwise interact with the site.

It applies to the public website, account flows, gated areas, forms, and related communications operated through ZHC Institute.

Information We Collect

We collect information you provide directly, information created through account and wallet usage, and limited technical information generated when you use the site.

• Account and identity data, such as email address, linked wallet addresses, and linked social profiles through providers like Privy.
• Profile details you choose to save, such as first name, last name, display name, company, and similar onboarding information.
• Transaction and membership information, such as purchase confirmations, onboarding submissions, entitlement checks, and related support requests.
• Application and form submissions, including intake forms, speaker submissions, funding requests, installer applications, and similar materials you choose to send.
• Technical and analytics information, such as browser type, pages viewed, approximate device and network data, and basic usage telemetry.

How We Use Information

We use information to operate the site, authenticate users, deliver memberships and services, review submissions, improve the product, and communicate with you about your account or requests.

• Authenticate and manage accounts, including wallet and social account linking.
• Process purchases, onboarding, and access control for gated products or communities.
• Respond to support requests, applications, submissions, and direct communications.
• Understand site usage and improve performance, product design, and reliability.
• Protect the site, detect abuse, and enforce our terms and policies.

Third-Party Services

We rely on third-party providers to operate core parts of the experience. These providers may process personal information on our behalf or in connection with services you choose to use.

• Privy for authentication, account linking, and wallet-connected identity flows.
• Payment and wallet infrastructure providers for checkout, funding, and transaction flows.
• Analytics and hosting providers, including services used to measure usage and run the site.
• Communication providers, including inbox and messaging tools used to receive applications and support requests.
• Community and operational providers such as Discord or similar platforms where membership benefits may be delivered.

How Information Is Shared

We do not sell your personal information. We may share information with service providers that help us run the site, complete transactions, process submissions, or comply with law.

We may also disclose information when reasonably necessary to protect the rights, safety, and security of ZHC Institute, our users, or the public, or when required by law.

Retention

We retain information for as long as reasonably necessary to operate the site, maintain accounts and memberships, respond to requests, meet legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of data and the purpose for which it was collected.

Your Choices And Rights

You can choose what information you provide, which accounts you link, and whether to continue using the service. Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact juno@zhcinstitute.com. We may need to verify your request before taking action.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information we control. No system is perfectly secure, and we cannot guarantee absolute security.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Continued use of the site after an update means the revised policy applies going forward.